Frequently asked questions
about phone unlocking
Questions about Unlocking

How do I know if my mobile phone is locked?

Switch on your mobile phone with a sim card from a network other than the network you are currently with. If you are able to use the phone, you can be sure that your phone is not locked. If your phone displays an error message saying "Wrong sim" or "Incorrect sim" or "Emergency calls only", etc., then your phone is probably locked.

How long does it take to unlock my phone?

Switch on your mobile phone with a sim card from a network other than the network you are currently with. If you are able to use the phone, you can be sure that your phone is not locked. If your phone displays an error message saying "Wrong sim" or "Incorrect sim" or "Emergency calls only", etc., then your phone is probably locked.

How do I find my mobile phone's IMEI number?

Switch on your mobile phone with a sim card from a network other than the network you are currently with. If you are able to use the phone, you can be sure that your phone is not locked. If your phone displays an error message saying "Wrong sim" or "Incorrect sim" or "Emergency calls only", etc., then your phone is probably locked.

What is an IMEI number?

Switch on your mobile phone with a sim card from a network other than the network you are currently with. If you are able to use the phone, you can be sure that your phone is not locked. If your phone displays an error message saying "Wrong sim" or "Incorrect sim" or "Emergency calls only", etc., then your phone is probably locked.

How do you find your Alcatel mobile phone's Provider ID?

Switch on your mobile phone with a sim card from a network other than the network you are currently with. If you are able to use the phone, you can be sure that your phone is not locked. If your phone displays an error message saying "Wrong sim" or "Incorrect sim" or "Emergency calls only", etc., then your phone is probably locked.

Is unlocking legal?

Switch on your mobile phone with a sim card from a network other than the network you are currently with. If you are able to use the phone, you can be sure that your phone is not locked. If your phone displays an error message saying "Wrong sim" or "Incorrect sim" or "Emergency calls only", etc., then your phone is probably locked.

How do I unlock my phone?

Switch on your mobile phone with a sim card from a network other than the network you are currently with. If you are able to use the phone, you can be sure that your phone is not locked. If your phone displays an error message saying "Wrong sim" or "Incorrect sim" or "Emergency calls only", etc., then your phone is probably locked.

Will unlocking the phone remove my service provider's settings and logos?

Switch on your mobile phone with a sim card from a network other than the network you are currently with. If you are able to use the phone, you can be sure that your phone is not locked. If your phone displays an error message saying "Wrong sim" or "Incorrect sim" or "Emergency calls only", etc., then your phone is probably locked.

Will I have to unlock my phone every time I change a sim card?

Switch on your mobile phone with a sim card from a network other than the network you are currently with. If you are able to use the phone, you can be sure that your phone is not locked. If your phone displays an error message saying "Wrong sim" or "Incorrect sim" or "Emergency calls only", etc., then your phone is probably locked.

Why would I want to have my phone unlocked?

Switch on your mobile phone with a sim card from a network other than the network you are currently with. If you are able to use the phone, you can be sure that your phone is not locked. If your phone displays an error message saying "Wrong sim" or "Incorrect sim" or "Emergency calls only", etc., then your phone is probably locked.

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